Support
How can we help?
Our team is here to help with your MyCoinDeck account, exchange connections and the mobile app. Pick the channel that suits you best.
Email support
Write to us with your question and we will reply within two business days.
[email protected]In-app Help Center
Chat with our assistant inside the app for instant answers, or ask for a human agent and our team will take over.
Open Help CenterReport a security issue
Found a vulnerability or suspect your account was compromised? Email us with “Security” in the subject line and we will prioritise it.
Report an issueHelp us help you faster
When you contact us, please include:
- the email address on your MyCoinDeck account;
- your device, operating system and app version;
- the exchange involved, if your question is about a connection;
- screenshots or a short description of what you expected to happen.
Never send us your password or exchange API secret. We will never ask for them.
Frequently asked questions
What is MyCoinDeck?
MyCoinDeck is a portfolio tracking and analytics platform for crypto traders. Connect your exchange accounts to see your balances, positions, trade history and performance in one place, follow other traders, and share your own progress.
Which exchanges are supported?
We currently support Binance, Bybit, OKX and Bitget. More exchanges are on the way.
How do I connect an exchange?
Open your profile, tap “Connect API”, and paste the API key and secret from your exchange. Create the key with read-only permissions and, where possible, restrict it to our IP addresses. We never need trading or withdrawal permissions.
Is my API key safe?
Yes. Secrets are encrypted at rest and only used to read your data. Because we ask for read-only keys, nobody can trade or withdraw with them, even in the worst case. You can disconnect a key at any time and we delete it immediately.
My data looks wrong or out of date. What should I do?
Pull down to refresh first. Exchanges apply API rate limits, so a sync can take a few minutes. If the figures are still off after an hour, email us with the exchange, the trading pair and a screenshot and we will investigate.
How do I delete my account?
In the app go to Settings → Privacy → Delete Account, confirm the warning and enter the one-time code we email you. Your account, connected API keys, portfolios and content are deleted permanently. You can also email [email protected] to request deletion.
How do I get a copy of my data?
Email [email protected] from the address on your account and ask for a data export. We will send it to you within 30 days.
How do I reach a real person?
Email us any time, or in the in-app Help chat ask to talk to a human and a support agent will take over the conversation.
Your account and data
Delete your account
Settings → Privacy → Delete Account in the app. Confirmed with a code sent to your email, and permanent once completed.
Disconnect an exchange
Open the exchange in your profile and remove the API key. Syncing stops immediately and the key is deleted.
Request or correct your data
Email [email protected] from your account address to request an export or a correction of your personal information.